Clear and simple
Terms
So everyone knows exactly where they stand.
01
Deposit
When you book, you pay a deposit of € 25. This is deducted from the total price. Your appointment is not confirmed until the deposit has been paid.
02
Rescheduling and cancelling
You may reschedule your appointment once, free of charge, up to 48 hours beforehand. If you cancel or reschedule later than that, your deposit is forfeited.
03
Running late
We allow a 15-minute grace period. After that, your appointment may be shortened, adjusted or cancelled.
04
No-show
If you don’t attend without letting us know, your deposit is forfeited and any future appointment can only be booked with full payment in advance.
05
Children
For children under 16, a parent or guardian must be reachable throughout the appointment.
06
Privacy
We use your details solely for your appointment and never share them with third parties.